Voipia Phone Service FAQ’s
What is Voipia?
Voipia is a next generation service provider that is leveraging the power of Broadband Internet and VoIP solutions to bring our customers true value and control over their voice needs. Our mission is to accelerate the world’s adoption of VoIP and provide applications that help people communicate better.
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What is VoIP?
Voice over the Internet (commonly referred to as VoIP) is quickly becoming one of the defining changes in the Telecommunications Industry. Value, features, and price are the driving forces that make VoIP a win-win for businesses and residents. These customers are quickly adopting VoIP to leverage their broadband services and customize their calling worldwide in ways they never dreamed of…
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What is Broadband Internet?
Broadband Internet is a High-Speed Internet connection through Cable, Wireless, or DSL that is 20x’s faster than a standard dial-up connection. Businesses may even use a dedicated High-Speed connection like a T-1, DS-3, or higher.
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How do I sign up for Voipia phone service?
Voipia has an online ordering portal. Please click on the following
link to place your order: “Order
Now”
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Is there any additional equipment I will need to use the service?
Yes. You will be provided with an Analog Telephone Adapter (ATA) device by Voipia that you will connect between your existing Broadband Internet connection and your analog existing phone. (Businesses may choose to purchase phones that connect directly in to their existing network).
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How do I receive phone calls with my Voipia phone service?
The Voipia phone service mimics traditional phone service. To reach you, the calling party dials your phone number. If your service is plugged in, your phone will ring. If you ATA device or internet is unplugged, the call will be transferred to your voicemail.
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Will my dial-up connection work with Voipia?
No. Voipia’s phone service uses a high speed internet connection
only.
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Is Internet Service included?
No. Voipia’s phone service does not include internet access.
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Can I use my current phone with Voipia’s phone service?
Yes. Voipia’s phone service works with most phones designed for residential use. Business may choose to purchase an IP enabled phone that connects directly to their existing network.
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What do I need to get service with Voipia?
In order to use Voipia’s phone service, you will need:
- A high speed internet connection service such as SDSL, Cable, or T-1
- A credit card with US billing and US shipping address
- An ATA device or an IP phone, both can be purchased through Voipia
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Can I use my computer and talk on the phone at the same time?
Yes. Voipia’s phone service works independently of your computer, so you can make and receive calls while using your computer. Be aware that some computer programs can use up most of your internet connection’s bandwidth and cause your calls to be choppy or jittery. Consult your Router’s manual and/or speak with one of our Service Agents to learn how to set up Quality of Service (QOS) settings on your Router to prioritize voice packets over other Data traffic. Each simultaneous VoIP call needs 72kbps of bandwidth.
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Can I keep my current phone number when I sign up for Voipia
phone service?
Yes. In most cases, if Voipia’s network is in your area, we can port your existing phone number to our service. Porting of your number can take 7 to 20 days on average. Voipia will provide you a temporary phone number local to your area for you to use until your phone number is ported to our network.
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Do I have to get a phone number in my area?
No. You may get a phone number in any city Voipia’s service is available. Many VoIP customers add a second line for family members to dial as a local number. These family members enjoy local calling that can ring your phone thousands of miles away. Many businesses add additional phone numbers for remote cities before they invest in real estate.
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When calling other parties, do they need to have Voipia’s
phone service?
No. Voipia’s phone service mimics a traditional phone service. Voipia’s network allows our customers to make outbound calls to local and long distance numbers. Customers may have to pre-pay to make international calls.
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Can I use Voipia’s phone service when I travel?
Yes. You can use Voipia’s phone service anywhere there is a clean high speed internet connection. Just be sure to bring your phone adaptor (ATA) device or your IP Phone with you. Be aware that the internet connection at some locations may affect your ability to make or receive calls if they are of low quality, have an active firewall, or block VoIP Data Packets. If you choose, you can log in to your customer portal and have all of your inbound calls “Call Forwarded” to your cell phone or any other US phone number.
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What happens if I move?
You can take your Voipia phone service with you. Unlike the constraints
of a traditional phone company, you can keep the same phone number,
or easily change it to a new number for the area you moved to.
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Can I place phone calls to 800 numbers (toll-free numbers)
with Voipia’s phone service?
Yes. You can call any phone number any where in the world. Customers may have to pre-pay to make international calls.
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Should I be receiving email from Voipia?
The Voipia team will send you notification emails with your order status
and other important account information. If you do not receive an email
within 48 hours of signing up for the service, it may have been treated
as spam by your email service. Be sure to configure your spam filter
to accept emails from Voipia.net domain.
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Can I dial 911?
Voipia Networks does support dialing 911. The customer must have an active account, and a working IP Device (ATA or IP Phone) registered to our platform. Remember that these devices do require power and a working internet connection to register to our Platform. Voipia does not offer primary line or lifeline services.
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Can I dial 411?
Yes. Voipia’s phone service does support 411 for information services.
Each 411 call is billed at $1 per instance.
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Are there any set up fees?
Yes. There is a one time $34.95 installation fee per phone line that
covers the setting up of the service. Additional charges may include
the cost of the ATA device and shipping of the device to your location.
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When do I get charged for the service?
The initial equipment, shipping, set-up fee, and applicable taxes are
charged at time of set-up. Billing for the service will start when the
phone equipment arrives. When signing up for Voipia’s phone service,
you have an opportunity to select the billing cycle you want. Your voice
services will be billed in accordance with the bill cycle you selected.
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What if the equipment does not work or is damaged after I receive
it?
The provided phone equipment will be covered under its manufacturer’s
warranty. If the equipment is damaged outside of the manufacturer’s
warranty, it is the sole responsibility of the user to contact Voipia
and purchase a replace device. Broken equipment shall not exempt user
from service agreement.
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How does the Speedtest work?
The Speedtest determines how well your connection will handle VoIP calls.
Since most customers are not sure of their available bandwidth, the Speedtest provides a quick and easy way to view their actual internet connection. Each simultaneous VoIP call requires up to 72Kbps of bandwidth.
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Can I take my phone number with me if I ever
leave Voipia?
No. Voipia Networks is a VoIP company, not a Regional
Phone Company like SBC or Cell Phone Company like Verizon Wireless.
We do not own the phone numbers we provide to our subscribers. Rather,
Voipia leases the phone numbers from our underlying carriers and assigns
them to our subscribers. If Voipia assigns a phone number to a subscriber,
the subscriber is able to use this number as long as they stay with
Voipia Networks.
Yes. If you already have a phone number in your name
on a phone bill from a Regional Phone Company, or Cell Phone Company,
you can port it to Voipia Networks (provided we have facilities connected
to the Phone Company that is currently providing you the phone number).
In this case, the subscriber should be able to take their phone number
with them should they ever decide to leave Voipia Networks.
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