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Business Add-Ons

$15.95/month
Auto Attendant

The Auto Attendant serves as an automated receptionist that answers the phone and provides a personalized message to callers with options for connecting to the operator, dialing by name or extension, or connecting to up to nine configurable extensions (e.g., 1 = Marketing, 2 = Sales, etc.). Configuration via the Voipia Group web interface also allows for hours of operation to be modified, with different options available for hours that the company is open or closed.

Customizable Menu Options
Dial by Extension
Dial by Name
Transfer to Operator
Record Greeting Remotely
Record User Names

$48.95/month
Attendant Console

The web-based Attendant Console enables a user (e.g., receptionist) to monitor a configurable set of users within the business group. The Attendant Console graphically displays users' status (busy, idle, do not disturb), as well as detailed call information. The Attendant Console window is integrated with the Voipia Call Manager, and enables the attendant to perform functions such as click-to-transfer or click-to-dial.

The Attendant Console service has been enhanced with the additional capabilities:

Filter User List – ability to filter the displayed list of monitored users by name, department or title
Jump to Name – enhanced ability to enter multiple letters of name to be displayed in console window via automatic scrolling
Sort List – in addition to sorting list by name, users may also sort by department and title
Configure Display Columns – flexibility to select which columns will appear on the monitored user table, and in which order (e.g., name, title, department, number, extension, mobile, pager, status, email)
View Call Information – option to view duration of monitored users’ calls and name & number of parties that they are talking to…

$3.50/month
Alternate Phone Numbers / Extensions

Enables users to have an additional phone numbers and/or extension assigned to them. Normal ringing is provided for incoming calls to the primary phone number and users have the option of enabling a distinctive ring for calls to their second and third phone numbers. For outgoing calls from the user, the user’s primary phone number is the calling line identity.

$4.95/month
Additional Music-on-Hold for each Department or Group

Enables group administrators to upload an audio file (.wav file containing music, advertising, etc.) onto the system to be broadcast to held parties. This service can be used in conjunction with the following services: Call Centers, Call Hold, & Call Park. Music on Hold audio source can be configured down to the department level with each department having their own custom messages or music. If an audio source has not been specified for the department, the group-defined audio source is used by default.